If you are experiencing fluctuating power (lights dimming and brightening), please call us on
0800 508 100 to report the problem.
If you have partial power (some things are on and others are not), you should check your switchboard to see if any there are any blown fuses or circuit breakers have operated. If everything looks okay, please call us on
0800 508 100 to report the problem.
Network Tasman will not charge you if a fault responder is sent to investigate a fault that is called in by you unless it is a repeat call out for a problem that we have already advised you about, for example, if you repeatedly call us out for blown fuses due to overloading.
For your protection, treat all lines, electrical installations and wiring as live during the shutdown. Please turn off stoves and heaters and all sensitive electronic equipment before the shutdown, and ensure that they remain turned off until the power is restored.
If a member of your household is medically dependent on electricity, you should register their dependence with your electricity retailer.